- post 4 - FAQ

FAQ

Top Featured Products

How much is shipping?
This depends on the product ordered, the total weight, and where we’re shipping to.

Can I have a tracking number?
Yes, all our products are shipped with tracking numbers. If you would like yours, please contact support@lucygrey.com.

I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way 🙂

Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email in wrong, please contact us and we will fix it for you.

What is your refund policy?
We offer a 100% Satisfaction Guarantee – which means we will refund your money if you are, for any reason, not satisfied with your order; just send them back any time within three months from placing the order.

We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

In the unlikely event that your order hasn’t arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!

Please keep in mind you are responsible for the return shipping cost.

In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.

  1. If there is damage to an item upon delivery, contact our customer service immediately support@lucygrey.com.
  2. Pack the item securely. Please provide your order number, name phone number and email address.
  3. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  4. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx or Canada Post for your return. Ship the return package to the address indicated by our customer support.
  5. You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
    Please note that we do not accept returns if they arrive in any condition other than their original state or if they are past our 90-day return period. They will be sent back to you; if you reject that return shipment, Special Design Jewelry reserves the right to liquidate the inventory and withhold your credit. You are responsible for filing a claim with the courier if items are damaged during return shipping.

The free gift is based on the total of your order. If the value of your purchase drops below the required minimum after a return, we can’t treat you to a free gift. If you decide to keep the gift, we have to charge a reduced sum of $9.99.

Why some items are free and on the checkout I still have to pay?
We offer “FREE” of charge on selected products. These products must be cleared from our warehouse. Most of them are in limited quantities. You will have to pay for shipping (can vary from 3.95$ to 5.00$ depending on the item weight and size) and for the handling part (can vary from 2.00$ to 4.00$). Since these are clearance items, they take some space in our warehouse and we pay people to handle them, same for shipping.


Can I still change my order?
Please note that we are only able to make changes to your order if it hasn’t been fulfilled yet. Please send us an email within 24 hours of placing your order if you want to change anything.


How do I contact you?
If you have any questions that are not on this FAQ page, please email us at support@lucygrey.com where we will promptly get back to you 🙂

Flat 20% Off!

Cogratulation... you have won a Coupon
Get addtional 20% on your next purchase.
AVAIL NOW
Hurry up! Offer valid for first 500 visitors.

Please open website in firefox or google chrome for better view!