- map - Shipping & Return Policy

Shipping & Return Policy

LucyGrey.com partners with global  merchants in order to provide you with the best prices, unique products and a distinct international shopping experience.

Before processing orders, we may have to verify payment for some orders.

After receiving your order, we conduct quality control checks and testing in order to ensure product quality prior to shipment.   The average processing time is approximately 4 business days, however, it can also be affected by the item’s stock status.

As our goods are dispatched from different warehouses, your order may be shipped in separate packages.

Below are the average shipping times:

United States and Canada:   8 – 15 Business Days
United Kingdom, France, Spain, Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 10 – 20 Business Days
Rest of the World:  10 – 25 Business Days

Please note that if you are waiting for your package to arrive, there is a 99.9% chance it will arrive within the delivery window.  In any event we are here to help you be a satisfied customer.  Just contact us.

Return Policy
We believe in a 100% customer satisfaction.   Please email us with any concerns.

You can email us anytime at support@lucygrey.com or call us at +1 686 8786 330

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